So I sent a pair of boots back to Redwing because they were mismatched in size but labeled the same. I am happy to say Redwing did me right and went above. I will admit part of it was my fault I should have tried on both boots when I bought them but I didn't. Second I bought the boots on sale end of the year deal took them home and thru them in a bin with my other bow hunting footwear. I took them out last September and they still had that new rubber smell so I left them in the bin and used my old pair for this season. December a year and a half after I bought them I discovered the size issue and sent them in, no questions I have a new pair of Rutmaster2 boots. Thank you Redwing.