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Primos Customer service

Discussion in 'The Water Cooler' started by brucelanthier, Jul 11, 2012.

  1. brucelanthier

    brucelanthier Grizzled Veteran

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    I was putting up my DB dark horse blind a couple of days ago and two of the rods broke. I emailed Primos CS and got return emails very quickly (same day) letting me know they were on it. Then the next day I get an email from a woman saying call the 800 number and give CS my ticket number and this would be taken care of. I called and explained what happened and she said she would send the rods. I asked if I could get some extras and she said they came in a 4 pack. I said great and since this is the second the rods broke (wind storm the first time, 2-3 yrs ago) I asked if it was possible to get an extra 4 pack. She said shipping on a 4 pack was $15 and on two 4 packs it would be $18. I then asked how much a 4 pack was going to cost me. She said the rods were free, all I needed to do was pay shipping. Great! I have two 4 packs of rods coming in the next few days for $18 shipping.
     
    brucelanthier, Jul 11, 2012
    #1
  3. The Amatuer

    The Amatuer Die Hard Bowhunter

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    I'm not sure but it sound as if you paid for the rods plus shipping....just saying..If I'm right you have been Flimflammed.
     
    The Amatuer, Jul 11, 2012
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  4. brucelanthier

    brucelanthier Grizzled Veteran

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    I guess it al depends on how you look at it. It would definitely cost something to ship those rods and $18 sounds about right. Or you could say I paid $18 for 8 rods.
     
    brucelanthier, Jul 11, 2012
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  5. Vito

    Vito Grizzled Veteran

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    Will Primos hates puppies.
     
    Vito, Jul 11, 2012
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  6. The Amatuer

    The Amatuer Die Hard Bowhunter

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    Even at $18.00 depending upon weight you would have been charged $12.00 bucks to much. Still checking out Primos website for replacement parts I found this for the replacement straps.


    Double Bull Replacement Bag Strap
    Strap for the Double Bull Bag that your ground blinds comes in.

    Price includes shipping.

    Call: 1-800-523-2395 and select the option for customer service to talk to a Customer Service Representative about receiving this product.

    SKU: DB-CS
    Price: $10.00

    If the replacement strap price includes the shipping price once you click the shopping cart then why are you being charged anything if the rods are free?

    I'm going to leave this one alone for food for thought.
     
    The Amatuer, Jul 11, 2012
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  7. 2 Lunger

    2 Lunger Weekend Warrior

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    I laughed really loud.
     
    2 Lunger, Jul 11, 2012
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  8. bowsie15

    bowsie15 Die Hard Bowhunter

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    You shouldnt of paid a dime a product of theirs broke!!!!!
     
    bowsie15, Jul 11, 2012
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  9. ICALL2MUCH

    ICALL2MUCH Weekend Warrior

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    Be that as it may - he sold the company to Bushnell this Spring.
     
    ICALL2MUCH, Jul 11, 2012
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  10. Vito

    Vito Grizzled Veteran

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    At least Bushnell doesn't hate christians.
     
    Vito, Jul 11, 2012
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  11. michael_pearce

    michael_pearce Grizzled Veteran

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    Bruce i have had nothing but good cs from them.
    I bought a turkey Jake from then the fan snapped they sent me 2 new ones $15 for shipping.
    Shipping isn't free for them duo i have no problem paying for it if they are replacing broken parts.


    Sent from my LG-E739 using Tapatalk 2
     
    michael_pearce, Jul 11, 2012
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  12. 2 Lunger

    2 Lunger Weekend Warrior

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    I also heard that Will Primos pays into Obama's campaign fund.
     
    2 Lunger, Jul 11, 2012
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  13. brucelanthier

    brucelanthier Grizzled Veteran

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    I think I'll starve this one out.
     
    brucelanthier, Jul 11, 2012
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  14. davidmil

    davidmil Grizzled Veteran

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    Me too. LOL
     
    davidmil, Jul 11, 2012
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  15. Skywalker

    Skywalker Grizzled Veteran

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    I left my blind out a little too long a couple seasons ago and got a big snow/ice load on it and snapped one of the rods. My fix was a fiberglass electric fence post. Cost $1.09. Just cut it to length and epoxy glued it onto the cams. Worked like a charm and is the exact same material, just grey instead of black.

    http://www.tractorsupply.com/sun-guard-ii-fiberglass-post-3600980
     
    Skywalker, Jul 11, 2012
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  16. brucelanthier

    brucelanthier Grizzled Veteran

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    Dang! That's good advice. If I run out of these 8 that are coming I'll definitely remember this.
     
    brucelanthier, Jul 11, 2012
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  17. Rory/MO

    Rory/MO Die Hard Bowhunter

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    I've got nothing but good things to say about Primos' customer service too..
     
    Rory/MO, Jul 11, 2012
    #16
  18. dmen

    dmen Die Hard Bowhunter

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    That was a riot
     
    dmen, Jul 11, 2012
    #17

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