Hello, I have been a silent observer of the forums here for a while. Recently something happened and I wanted to share it. Saturday September 27th is opening day here in Ohio. Friday night I was on my way to a friends to shoot a bit and decided to stop into <insert large chain sporting goods store to remain nameless until the story has an ending> to get my peep sight tubing replaced. Once there I decided I would get a 1/4 G5 peep installed as I am tired of dealing with the tubing and twisting issues with that type of peep. The Tech took my bow and began to remove the servings when we spotted a strand of bow string had severed. I was bummed. The next day was the opening of archery season and here I was without a bow. I called around to find if any of the local archery shops had a bow string and cables that fit my bow in stock and no luck. While I was calling around, the tech said he would remove the old string for me. After about 30 minutes he came out and handed me my bow and walked away. I put the bow back in the case and was really bummed out. I had to order a string and cables. I was looking at 3-5 days before they would arrive. I went to close my bow case and it would not shut all the way. Something was off. The case was not closing. I pulled my bow out and looked at it and was shocked. The riser was bent so bad that I could not even close my case!!! I looked around and found myself alone in the hunting/fishing dept. Finally after just enough time had expired to let me stew a bit, a new guy showed up. I exploded on this poor guy. I was livid! Turns out the tech who bent my Hoyt had left for the day. I explained the situation and a few moments later the store manager was on the scene. They gave me a brand new bow to use until mine was fixed. Paper tuned it and let me put all my "stuff" on it. They are sending my bow back to Hoyt to get a full once over. So far I am pretty happy with the way they handled it. Actually I am shocked at how well they handled it. I did not miss opening day. The bow goes back to Hoyt tomorrow so I will give you all an update once I get more info. I just wanted to share what happened and how the store handled it thus far. Things can still go south but let's hope the things continue to keep going well. ***Note the concrete line on the floor, that is what the bow is aligned with. Just to give you an idea how bad it is bent. Note the bow string. The bow is being held upright and the string is no where near aligned with the sights or rest!