I just ordered my first Mathews last week and Can't wait for it to come in. I've heard they have a great lifetime warranty, but still need some clarity. So theoretically, I can shoot the bow for 50 years and the only thing I need to pay for is string replacement, and Mathews will take care of everything else no matter what happens to the bow? What if this model is no longer in production? I know I am think way far in advance, but I would like to hear your stories on the Mathews lifetime warranty. Many Thanks, Jerry
First off - congrats on your purchase! I'm sure you'll love it. As for the warranty, you're correct. They will cover all manufacturer defects for as long as you own the bow. That would include any problems with the limbs, riser, or cams. Hopefully you'll never need it, but it's nice to know its there if you do.
I bought my Monster 2nd hand and whenever I call them they really go out of their way to make sure I'm happy. I'm pretty sure I'll always own a Mathews. Congrats on the purchase. Your in good hands.
Congrats Jerry, As far as I know it is a lifetime warranty and they really stand behind it. I have been told that they might even cover it if you accidently dry fire it and are honest about it with them. However by law a manufacture only has to cover a product for 10 years under a life time warranty. Which is still longer than most will keep thier bow these days.
I've been shooting my Outback for almost 8 years and the only thing I've replaced is a string. If your bow is as good as mine, I seriously doubt you will be having to use that warranty. Congrats on your purchase
I've been in the warranty business for many years now so needless to say, of the company doesn't have good customer service then they're out of the running. I even sent emails to the companies of all the bows I shot, Mathews had the quickest and most detailed reply. It also helps it was the favorite of all I shot. Also, its a limited lifetime warranty. They don't cover the bow if you sell it. However, like said before, I'm sure they're going to help you out. This industry in general is blessed with good customer service aside from a few companies. Buy the bow. Enjoy it and don't worry about a thing. You have them standing behind you on it.
I rarely keep a bow for over a year i try and keep trading mine in. I do love my new maitland zeus and will keep it for a while. been looking at a elite pure or pulse for next season
Wow, you guys really change bows every couple of years? Since I am spending almost 2 grand on this bow, I hope to keep it for a very very long time, much like the rifles I invest in. Actually, I was hoping this would be the last bow I ever buy.
Actually yes, some people get new bows every year. I'll probably keep this one a couple years at least. The thing with compound bows is that the technology is greater every year and rifles, well, they've been around a wee bit longer.
I have never heard that before, can you cite that law for me please? I'm not doughting you but what you are saying covers all manufacturers? Like GE or Whirlpool, or Samsung, etc, etc.
I'm on a 2-3 year cycle on buying a new bow. Once manufacturers release the new bows near the end of this year, I'll be taking a look and seeing if any of the new offers give me the itch for a new bow.
Here are just a couple examples I found. They consider a lifetime warranty to no longer be eligeble once the product is dicontinued or parts are no longer being made. I never heard of this before either but my local mathews dealer is the one that explained it to me. Also the mathews warranty is only good to the original owner and is non transferable. But it is still a great warranty and bow hands down IMO Lifetime Warranties: Companies are free to define a lifetime any way they wish, but they have to be clear about their rules and their exclusions. Some issue the warranty to just the first owner of the product. Others qualify it with words such as reasonable or useful. And some high-tech companies spell out a policy under which the warranty's lifetime will end after sales cease and spare parts run out. End-of-Life Countdown As with any product line, Extreme Networks will at some point in the future stop selling the Summit and ReachNXT products that are covered by this lifetime warranty. That defines first milestone, the "end-of-sale" date, which in turn starts the clock for the end of warranty support. Five years after the "end-of-sale" date comes the "end-of-support" date, which is also the end of the lifetime warranties. Therefore, because the product is for sale today, the lifetime of the warranty is going to be at least five years. If it's still for sale in 2010, the warranties will last until at least 2015. And so on.
My first bow was a Mission X3. I bought it new from an official Mathews dealer. I owned the bow for about 6 months and I noticed that the cam was severly warped one day. It was during hunting season. The bow had never been dropped, they think that it was just a manufacturer defect with some bad metal. Anyways, the dealer got the cam shipped overnight and I had it installed the next day, no questions asked. This is the only experience I have had with the warranty and I was very impressed and happy. I didn't miss anytime in the stand because of it and I actually harvested my first deer ever two days later with it :D
