Last summer our neighbors cows got on our land and of course, destroyed my mineral lick. Well in the process they knocked my Moultrie GameSpy I40 game camera down that was set over the lick and the display screen broke. So throughout the year I would just hope that the camera still worked and it did but it finally went kaput in December. I contacted Moultrie in February through email and told them the problem and that I no longer had my receipt for the 1 year warranty. 5 days later I got a response that said to send back the camera to Moultrie telling them what the problem was and even though I don't have the receipt send it in anyway and they'll take care of me. Well today, 2 weeks since I sent it in, I received back my camera to find that they just replaced the entire camera with a brand new one. It cost me a total of 8 bucks to send it in and have it replaced. I would say that is AWESOME customer service.
I've owned 4 Moultries and have had the same experience regarding customer service. Had one that didn't work properly after a few months, sent it back and had it back in a week. No receipt, no problem.
So even though its been over a year and you didnt have your receipt, they sent you a new one? Not to piss on your parade, but i had the same problem (camera wasn't working) and the guy told me to get bent. Literally told me he couldn't help me and that was the end of our conversation..... hmmmm
Yeah that's exactly what happened. Siman, did you email them or have a phone conversation with them? Not sure it makes a difference but I just had back and forth email conversations. My hunting buddy and best friend contacted them through email and they sent him the same email message as I. He just sent his in. I would give them another try and see if you get a different result. They just saved me a couple hundred bucks!
Sorry to hear about that!! Customer Service is the True measure of any company, and without top notch customer service they will cut their own throat! Dan
Their customer service blows. I just called them and told them who I was... And they didn't send me anything. Seriously. WTF?
Kind of leaves a sour taste in your mouth, Huh? You did what I would suggest anytime a problem is encountered with a company. Pick up the phone and call them. Also they should be consistent in their responses and policy at the very least. Dan
I called them a couple years back when my camera stop working, I had no receipt, they told me to send it in and with in the week i had a new camera. I would say for me their customer service is top notch.
