I have been involved in archery over 30 years. In the 90's PSE was known to stand "Parts Scatter Everywhere". I have seen several PSE limbs break at full draw and hence why that is called exploding. I am not bashing PSE, they make some nice bows. But all brands have had problems.
I'm really expecting a new bow and at this point I'm willing to take whatever they're willing to give me. I will be selling the brand new bow at a good price most likely, as I just want to be done with anything Bowtech, and recoup some money for the new accessories on my NoCam. It's a shame that I've lost all trust in the shop I've been going to for five years. I like to give people trust and the benefit of the doubt usually, but the the world doesn't seem to work out the way to allow that. The old saying "there's two people in this world I trust. I'm one of them and the others not you" seems to hold true more times than you'd like it to.
That's great they're taking care of you like that! A bit of advice, and my opinion. If you could get a prodigy or get one for very little money, then do that. A lot of people are really liking them and it will be an easy sell. Then sell the accessories separate if they're of good quality. As far as your shop goes, I'm in the process of managing my second archery shop/department and this is the third one I have been affiliated with. Many shops do charge a "small" fee for warranty world, because otherwise, you're working for free. Tearing a bow down, setting it back up and tuning takes a lot of time. Now $65 is a little excessive in my opinion. I have always had the "pay it forward" mindset. I'll do all I can to take care of someone in hopes that when that guy needs some arrows, a rest or anything, he will give us an opportunity to get his business. The whole warranty repair system is extremely flawed in my opinion. One of two things should happen. They should either have the dealer send them the bow for them to do the work (which is time consuming and I try to never do this) or they should give the dealer a credit to their account for every set of limbs, cams, etc is sent out to fix a customers bow. Something in the $20-$30 range is what the price should be in my mind. The dealer really does get the rough end of the bargain because they're working for free or the ones that are charging for labor are pissing some customers off. I think a $25 charge for warranty work wouldn't be too much to ask even though I've never charged anyone for warranty work. That might change if I were the one paying the bills though Sent from my iPhone using Tapatalk
So am I out of line if I call up my shop tomorrow and ask for my bow and money back, and refuse to pay the remaining $35 he requested for taking the bow apart to inspect? Especially, when we looked at it together and saw a crack. Shouldn't he offer up the option for me to send it in myself and ask/hope that I come back to him to set the bow up again? Then charge me a set up fee. I'm not trying to be unfair to anyone, but I feel like he trying to get some unnecessary cash out of me.
If the limbs are covered under warranty then I would have the shop just do the limb swap and replace the defect. As for the 35 fee I would just pay it. if they don't wave the fee for awarrantty job then the 35$ gets you off the hook cheap and you know where not to go back to
Well, Bowtech is coming through for me. They've offered me a brand new bow. My choices are narrowed down to a Prodigy or an Experience. I have to give Adam at Bowtech a call back with my decision. I have dealt with Adam and another customer service rep named Levi, and have to say they have both been cordial, understanding, and extremely helpful with this issue. I wish I would have dealt with them direct in the past. Might have saved some headaches. With that all being said, does anyone have any thoughts on either the Prodigy or the Experience? Adam even suggested going and shooting the bows before I make a decision. Which, I was impressed with him saying that opposed to just saying this is what we will give you. Take it or leave it.
That's good news. I really expected them to offer you a lower end bow or a flagship with an upgrade fee. I would pick the Prodigy if it was my choice. I had an Experience and really liked it, but I liked the Prodigy I shot a lot. Plus it will have better resale if you decide to sell it.
Thanks for sharing the update with us, glad to see you are having a good experience with them. As for the bow.....Prodigy. No question. It does everything the Experience does plus it's more adjustable on the draw cycle.
First I hate to say it but make sure the shop you use is using the right press for your bow and that back the limbs off before they even put it in a press. I have seen some shops do more damage with untrained help and using the wrong press then claim the bow owner is to blame. Just my 2 cents
