Yah, she said she was the manager. Never said anything about shipping when I asked. Just kept referring to the fedex receipt. The secretary at my son's business signed for it. How was she suppose to know what the weight was and if they shorted the order. They refunded the $, but that's when they mentioned again that fedex showed I received 5 boxes. That if I proceeded with going to the forums it would be defamatory. So, I took that as a threatened legal action. I do not take threats well!! Point is,if they treat 1 customer like this they will do it again. So, if your order is messed up, it's your fault not theirs.