Really? Whoever wrote it didn't think about it. Then you quoted it, so I had to question your logic reciting a false quote. I guarantee you there's a lot of people who read that and thought to themselves "holy ****! The Robertsons are going to make almost $45,000,000 on their duck calls in one year!" People aren't real bright.
my guess was they make 30% off their calls when it's all said and done. I don't remember what cost was when I worked at Cabela's, but I remember calls were around 30% at the retail level. You are correct Dan, I just work in retail so those thoughts are second nature to me.
I have no idea what they would net on the sales. But, I bet cabelas markup is more than 30%. I know you're smarter than the person who wrote that quote, but I've been around retail my entire life and it drives me nuts when I read things like that. It's a pet peeve of mine.
As for the OP, I would expect to pay shipping myself if I was sending the call to the company. Also, it's unrealistic for them to just send you a new call without proof that there is something wrong with the other one or a guarantee that they get the original one back. Like someone else said, my beef would be with the chick taking the CS call.
This past fall I emailed Scott Archery and NAP about component failures on recent purchases I had made and attached pictures. Both companies apologized and sent me new parts on their dime. I will be continuing business with them in the future.
Which could be expected in those cases. You sent them pics and it was determined by those pictures that there was a problem. On the contrary, you can't look at a picture of a duck call and tell what's wrong with it, if anything.
Hardlines items average around 20% at Cabelas, soft-lines is where they make a killing. in 2000 I got to sit in a meeting with investors, I was running the slide show. Cablea's had gross sales 920,000,000 that year. After it was all said and done, D!ck and Jim took home 25,000,000 in net Profit. A Cabela's store averages between 35-40% gross margin.
Who knows? Who cares? All I can say is, I hope it's a lot. More power to them. Success is the American dream.
I hate these damn capitalists that try and make a profit. It really goes against my socialist beliefs. How dare they make a profit. Indy, just climb the ladder and get past the pee-on on the phone. She's probably staring at some sort of flow chart or something and not empowered to make decisions. I'm not saying that's right, it just is the way things are done at most customer service locations.
Anyone who thinks duck calls outweighs their shows, dvds, and branded merchandise in income is dense. Duck calls make them millions granted. But it doesn't supply Willy a new weekly truck and a helipad... That's what their brand brings them. (Duck Commander and Duck Dynasty both)...
"If your company outgrows the ability to provide excellent customer service your company is already failing"
What does the income of the Robertsons or their company have to do with the subject of the thread? If they are making a lot of $ more power to them. If you don't like them don't do business with them.
It would be interesting to see the curve...post/pre Duck Dynasty. And honestly, once a company gets "that big", their CS and quality is probably going to even out. I'm sure the calls Phil made in his woodshed in the 1970's were the cats ***, and he'd fix them himself if they broke. Obviously at this point...it's not going to happen.
McDonald's used to be a drive in roller - burger joint with handmade burgers. Now...not so much...make a little more sense? (The problem is, 90% of America couldn't name another duck call or duck hunter...and they also think the show is 100% legit)
