Sorry but I'm going to rant. I'll try to make it quick so you don't get sick of reading it. My girlfriend's mom bought me a classic commander for Christmas. She's likes the show and thought it would be cute to get it for me. I didn't get it on Christmas since it took two and a half months to arrive. It actually didn't sound too bad. I thought it would work well for river huntig. So I take it on TWO hunts. The second hunt the weather was pretty nasty but it's hunting, not all sunshine and rainbows. I hit it a few times and it worked, no problem. I get home, and it was on the table on my lanyard for the day. Randomly I walk by, pick it up to give it a blow... nothing. I hit my cheaper zink call, sounded great. Hit the goose call, perfect. Hit the BRAND NEW DC call... nothing. I get on their website and look around, saw how to clean it, did... nothing (didn't change at all). So I emailed their customer service that evening (Sunday)... no response So I emailed again on Tuesday... She girl tells me to clean the reads with rain-x... I get home that evening.... nothing, no change So I emailed her and told her Tuesday night... no response I emailed her again on Friday... Finally a response, she asks me to take a picture of the reed and sound board... So Friday night I do this, even include a video so they can see it in action... no response So I emailed again on Tuesday... no response Finally, tonight I called. The girl said to send it in and they would look at it. I asked her how long it would take and she wouldn't give me an answer. I told her I didn't want to send it in and it be 2 weeks before I hear anything and 2.5 months before I see it again. Again she tells me she has no clue on how long it will take. So I get the address and ask her if I am responsible for shipping. She said yeah, "It's only $2". So I tell her I just got a $50 duck call, that sending it back should not cost me. I then tell her that this has gone on too long and needs fixed and that the customer service has been rather unacceptable so far, but I know it's not her fault as I hadn't been working with her. Anyways, she asks me how it's supposed to be fixed (very sarcastic I might add). I tell her that my brand new call doesn't work, and that they should send me a new call along with an envelope to return the old call if they want it back. That this should have happened last week. She the proceeds to tell me if I had a dell computer that didn't work they wouldn't send me a new one. I then explained to her that a computer is a thousand dollar machine that is expensive to ship and has personal information. A duck call is small and cheap. Then she proceeded to tell me that since I didnt order it direct from them that it didn't matter anyways. She didn't care when I told her that it was a duck commander and that she is duck commander customer service. I don't know if I'm over-reacting or way off, but their customer service has been awful. It's apparent they take no pride in their product. I've broken many things hunting and every time the company has made it right, immediately, no questions asked, and above and beyond what they should have done. I'm just going to send the call back where it came from and take that money and put it on a good call from the outdoor expo coming up. All the big names go to it and I'll have a chance to try them first. Just sucks because you're not supposed to be let down by them. They definitely don't practice what they preach.