Well I'm somewhat torn: Purchased a new Trophy XLT 2-7 DOA 200 a few years back. Could not find a slug to fly straight past 50 yards in my smooth bore, so I picked up a Rem rifled barrel-cantilever for slugs. Got everything squared away...and could not get a pattern better than a basketball at 50 yards. I noticed the right side windage adjustment was loose, so I sent it back to Bushnell even though it was out of warranty. I got the postcard a few weeks later, check into the diagnosis and it's covered by warranty. Cool, but it says I owe $10 shipping but not how to pay that. I sent an email asking how I pay and they email back asking to call them to arrange payment THEN I get a brand new scope the next day before I could call, OK, but it's not a 2-7 it's a 3-9. WHAT is going on here??? Covered by warranty=cool. Send me a brand new scope=cool. But a different kind of scope, hmmm. I am a glass is half full kind of guy so I'm going to look at this as a good thing but I'm still not sure about Bushnell Cust service. Sorry I just had to vent. Longdraw ###----->
Are they still making the model you sent in? Sounds to me like they upgraded you and most likely because the model you had is no longer in production???? Just a guess I had a similar Customer service issue play out much the same with Leupold this year. Sent item in for repair, was out of warranty period, new and upgraded item sent as replacement. I was pleased...
I have a pair of bino's I need to send in to Bushnell, I'm hoping for the same customer service you received.
They don't offer the same scope, but why just send me something and not ask what I wanted. I may have opted for the 1.75-4 instead of the 3-9.
