Bear Archery customer service

I will make this as brief as possible. I purchased a Done Deal bow this summer. Had many issues with the bow, sent it back to the dealer 3 times with no improvement. Finally I sent the bow back to Bear technicians in Florida and they attempted to fix the bow.

After recieving the bow back and realizing that the same problem was occurring I called Bear Archery. I explained that I had so many problems with this bow that I went out and purchased a Truth 2 to finish out my hunting season. Set up the Truth 2 myself and it is shooting flawless. After a ten minute conversation with the Customer service manager and him agreeing that the dealer initially messed up the setup he asked what my address was and to expect a package.

Last Friday a brand new "free of charge" Truth 2 showed up at my door. That to me is customer service, stand behind your product and dealers !!!!!! Now my primary and backup bow are the same models..............I love it.

Dave

 

How do you like that bow Southern? I have thought about purchasing one in the upcoming months.

 

I love the bow. Then again I am partial to Bear bows, been shooting them for 34 years now. Solid backwall, smooth draw and quiet. I have shot other bows and they just did not seem to do it for me like the Truth 2 did.


Dave

 

I found out after I purchased my current bow that they offer military folks a serious discount - saw something like 50%...

I don't think they have anything for my mutant draw length however.

 

Yeah, I called Bear a few times with questions about my Montana Longbow, they were very helpful and then some!!!!!!!!!!

 

Back in the late 80's I bought a Super Kodiak Special. After about 2 years of shooting it and modifying the shelf the upper limb cracked. I still had the original box and reciept. I packed it up with a note asking if it could be repaired. I waited and waited for I guess 2 months and never heard a response from Bear Archery. Then one day out of the blue the big brown truck pulls in front of the house with a box for me. It was a brand new bow. There was no letter, no reciept, just a new bow. I still have it and still use it.

That's my Bear customer service story.

 

I am very happy with my Showdown. It was dirt cheap NIB, and it's been great for me. Might have to stick with Bear bows!