Hey Angelo, We appreciate your business and I apologize about the problems we had on your order. I thought I kept you up to date on the backorder as we went along but I guess I missed on some. I apologize about that. I'm just one guy handling all the emails so I get behind somethings... The order did indeed ship on Friday as I emailed, but I guess it was after the the cutoff time with UPS so the tracking got picked up Monday morning. We have no intention of ripping anyone off or BS'ing anyone, we're honestly just swamped and doing our best to keep up. I'm really sorry for the delay on your order Angelo, I hope we can do help you in the future and you can give us another shot :-)
Nate, It's interesting that you said "I though I kept you up to date" especially since I am the one who had to initiate contact with Hunters Bliss, not to mention that I didn't even learn of my bow being back ordered until almost two weeks after purchase. I may some day give your shop/site another chance but there are some things that y'all need to fix not only for me but for the betterment of your clientele/costumers. Fixes: 1) Restructure your site to show if items are in-stock or back-ordered 2) Do not take someones money till the items have shipped, and offer a way to cancel orders prior to shipping if something comes up. 3) You initiate contact with costumers not vise versa. *I mean come on I placed my oder on March 1st and didn't receive any kind of communications from Hunters Bliss until I initiated contact on March 5th. Honestly I could really careless about receiving my items almost a month after I ordered it even though I could have gone to a local store and paid a little more and had everything the same day... It's the principal of the thing that makes me mad as hell, me having to initiate communications, me requesting a tracking number for my order, me wondering if my hard earned $$$ was just pissed away. It's the little things that make or break a costumers decision to use/not use a merchant.
Hunters Bliss Nate, notice how this shop/site shows that the the item is in-stock! http://www.lancasterarchery.com/diamond-infinite-edge-bow-package.html
Ok so on a side note and after all my b.i.t.c.h.i.n.g. I'm still not too overly happy with the length of time it took to get my order from Hunters Bliss however, I finally received my Diamond Infinite Edge, Ripcord Code Red rest, and Tru Fire release yesterday and I absolutely love them. I setup and tuned my bow and let me tell you this thing shoots like a friggin dream! Thank you Hunters Bliss and Nate for coming through.
Ive read on other forums, not too many posts about hunters bliss. No one seems to be getting scammed, just taking forever to receive their items/poor customer service. Glad you got your bow.
Glad to hear it finally made it :-) I sincerely apologize for my poor communication on that order and the delay on the backorder. Enjoy the new bow and Happy Easter! Cheers, Nate
