3 years ago I purchased 2 new moultrie m80's. they were both great cams for about a year and a half. I had 0 complaints with them and they captured some awesome pics for me. Late season last year they both started working intermittently and eating batteries like crazy! It got the point where I stopped putting them out because I just couldn't trust them to function as they should. I got the idea that I'd send the cams back with a written letter stating my issues, and suggesting that I'd be switching to a more reliable brand of camera. Mind you, I sent these back 2 years after the manufacturers warranty ran out and with no bill of sale. In 3 days I received a call from moultrie saying they would fix or replace my cams. I'll admit I was still skeptical as to what I'd be receiving back in the mail. 5 days from the phone call, so roughly 8 days afyer initially sebding them back, I received a package from moultrie containing 2 brand new m80XT's. I was more than satisfied to say the least. Moultrie may not be the best camera out there when compared to others, but good customer service has earned them my business in the future. Both new cams are in the woods as I write this and functioning flawlessly!
I had a Moultrie a couple years ago that started acting up a couple months past warranty, contacted Moultrie and they sent me a brand new camera. Was also very pleased.
i have purchased 3 moultrie cams 2 m-100s and a m80XT and they have been very good cams not a problem out of any of them. CS makes a company and im glad to hear that moultrie stands behind there product!
I am an Organization Psychologist and run a 1-man band consulting company. I'm doing a Training Presentation for an organization on Thursday titled, "Delivering Exceptional Customer Satisfaction". I'd like to use your experience as an example of that behavior and why it's important in today's environment. That being, you just posted on a Social Media Forum the positive experience you received from Moultrie... and the impact that post could potentially have on their future sales. Just think if you'd have had an extremely negative 'customer service' experience and posted that to a forum. Thanks for posting and giving me fodder to present.
